• Refund policy

Refund policy

Exchange/Return Policy – Akhtar’s Collection

At Akhtar’s Collection, we want you to be happy with your purchase. If your item does not meet your expectations or you need a different size, we offer exchanges in accordance with the policy outlined below.

Please read our Exchange Policy carefully before placing your order.

1. Exchange Eligibility

  • Exchange Period: Exchange requests must be submitted within 14 days of delivery.

  • Original Condition: Items must be unused, unworn, unwashed, and undamaged, with all original tags, labels, and packaging intact.

  • Proof of Purchase: Your order number or proof of purchase is required to process an exchange.

  • Product Availability: Exchanges are subject to stock availability. If your preferred size or replacement item is unavailable, don't hesitate to get in touch with our customer support team for assistance.

2. No Returns or Refunds

Please note that Akhtar’s Collection does not accept returns or offer refunds for change of mind, incorrect size selection, or personal preference. We offer exchanges only, subject to the eligibility requirements stated in this policy.

If you receive an incorrect, defective, or damaged item, please get in touch with us so our team can review the issue and advise you on the next steps.

3. Items Not Eligible for Exchange

The following items may not be eligible for exchange:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items without their original tags or packaging, where applicable.

  • Items reported outside the 14-day exchange period.

  • Sale, clearance, or promotional items, where marked as non-exchangeable

Please check the product description before placing your order.

4. How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 14 days of receiving your order.

  2. Provide Order Details: Share your order number, the product name, and the reason for the exchange.

  3. Send Photos if Required: If the item is defective, damaged, or incorrect, please provide clear photographs of the item and its packaging.

  4. Wait for Approval: Our team will review your request and provide exchange instructions.

  5. Ship the Item: Once your request is approved, follow the return-shipping instructions provided by our team.

  6. Receive Your Exchange: After we receive and inspect the original item, we will arrange the replacement, subject to availability.

Please do not ship an item back before receiving exchange approval and instructions from our team.

5. Shipping Costs for Exchanges

Shipping charges for exchanges may vary depending on the reason for the request and the delivery location.

  • For exchanges due to a change of size or preference, the customer may be responsible for applicable shipping costs.

  • If an item arrives damaged, defective, or incorrect, please contact us before arranging shipment. Our team will review the issue and confirm the applicable shipping arrangements.

Any applicable shipping charges will be communicated before the exchange is finalised.

6. Contact Us

For exchange requests or questions about this policy, please contact Akhtar’s Collection through the contact details provided on our website. 

Address: New Jersey, United States.88A Union Valley Rd. Monroe Township, NJ 08831.

Online Store Consultants: +1 (732) 822-5860

Email: info@akhtarscollection.com

Please include your order number in all exchange-related enquiries so that we can assist you more efficiently.

Akhtar’s Collection reserves the right to review exchange requests in accordance with this policy and applicable consumer protection laws.

Thank you for shopping with Akhtar’s Collection. We appreciate your trust and support!